RTLS is a logistic service provider that has efficient and reliabel experience in all aspects of transportation island-wide. However, they faced the challenges of low employee morale, and miscommunication between low-level staffs and managerial staffs. Although it may seem insignificant, but it compounding implications may affect the company structure as a whole. When supervisors deliver unclear messages to the deliverymen, it often results in errors made, and this affects the customer satisfaction significantly.
Nizam, the director of RTLS, noticed the need for organisational restructuring, and thus sought the help of our HR consultant to build up the company structure. Our consultants developed a talent management plan and assisted them in the amendment of a revised compensation and benefits for employees. After the restructuring, the company has now became independent and ready to take on whatever external challenges they may encounter.